iOS: Under "Settings > iCloud > iCloud Drive", toggle Notability off. Turn Notability off in iCloud Drive on all devices. Only try this if the ideas above haven't helped. Turn Notability off and on in iCloud Drive. Turn off iCloud Private Relay (iPadOS 15).ġ4. To check, go to "Settings > General" If there is a "Profiles" button, tap it and look for a policy that says "Documents in the cloud not allowed".ġ3. If your device is managed by an organization like a business or an educational institution, iCloud Syncing might not be allowed. Turn iCloud off in Notability, close Notability, restart the device, restart Notability, and turn iCloud back on. If your device is low on battery, charge it until it is out of Low Power Mode.ġ1. Low Power Mode disables syncing to extend battery life. 
Ensure that your device isn't low on battery. Mac: In your Mac's menu bar, click " > About This Mac > Storage".ġ0.
iOS: Go to "Settings > General > iPad Storage". If your device is low on storage space, iCloud may not be able to download notes. Ensure that your device isn't low on space. Mac: In System Preferences, click "Apple ID > iCloud" and see the value at the bottom of the screen.ĩ. iOS: In Settings, go to "iCloud" and see the value on the Storage button. If your iCloud account is low on storage space, freeing up space may help. Ensure that your iCloud account isn't low on space. Airdrop a test file between your devices.Īirdropping while you're logged into the same iCloud account on all devices may nudge iCloud Syncing into order.Ĩ. Update your iOS/iPadOS version, and/or macOS version.ħ. If your test file does not sync, please contact Apple through this site.Ħ. Check to see if the file syncs to your other devices. Put a test file in iCloud Drive either through the Finder on your Mac or with the Files app on your iPad. Ensure that iCloud Syncing is behaving properly. 
On iOS, go to "Settings > Cellular" and make sure Notability and iCloud Drive are enabled.ĥ. If you're using cellular data, see if iCloud and Notability have permission to use cellular data. On iPhone, ensure that iCloud Drive can use cellular data. Open the Settings app (iOS) or "System Preferences (Mac) > Apple ID > iCloud", and verify that the same username is shown on each device.Ĥ. Ensure that you use the same iCloud account on all devices. After clicking " Options.", ensure Notability is selected.ģ. Select " iCloud Drive" and then click " Options.".Ģ. We recommend turning on Auto-Backup before troubleshooting.Ĭheck your Settings app ( iOS) or "System Preferences ( macOS) > Apple ID > iCloud > iCloud Drive." You see an error message that says iCloud cannot connect. Each time you open Notability, notes re-download from iCloud. Notes, subjects, and dividers do not appear on all devices. If you experience issues like these while syncing notes, the steps below may help.
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